AI customer support chatbot for your website
Pingie answers your website visitors in seconds, using only your documents, web pages and team answers. Every answer shows its source. When Pingie doesn't know, it says so and brings in your team.
Sound familiar?
Most support pain comes from a few everyday moments. Here is what each one costs, and what changes with Pingie.
“What's your refund policy?” for the fifth time before lunch.
Skilled people spend hours retyping answers that already exist.
Pingie answers routine questions straight from your documents and pages.
Your team keeps its time for the conversations that need a person.
A question arrives at 11 pm. The reply goes out the next morning.
Visitors who can't get an answer quickly often leave.
Answers appear in seconds, at any hour the chat is live.
Visitors get help while they are still on your site.
A prospect asks about a bigger plan on Sunday. Nobody sees it.
Interested buyers go quiet, and you never knew they asked.
When Pingie can't answer and nobody is online, it asks for an email and saves it with the question.
An unanswered question becomes a lead you can follow up.
The answer is in a PDF, on a help page and in someone's head.
Customers get different answers depending on who replies.
Bring files, web pages and your team's written answers into one bot.
Customers get the same accurate answer every time.
A bot confidently quotes a discount you never offered.
One wrong answer can cost more trust than ten slow ones.
Pingie answers only from your sources, shows them, and says when it doesn't know.
Answers you can stand behind.
Traffic grows, the inbox grows, and the team stretches thinner.
Support costs rise with every new customer.
Pingie takes the repeat questions; your team steps in only when needed.
Serve more customers without the workload growing at the same pace.
Meet Pingie
Instead of answering everything yourself, you train Pingie once. It handles the questions your content covers and brings you in for the rest.
Files, web pages and answers your team writes.
Your content is indexed and ready to search.
One script tag adds the chat widget.
Instant replies that show their sources.
Live handoff, or an email lead when you're away.
Features
Each feature exists for one reason: to get your customers a right answer faster, with less work for your team.
Knowledge-based AI chatbot
Pingie learns from the material you already have. Add it once, keep it fresh with a click, and check what the bot finds before customers ever ask.
Why it matters: Answers reflect your actual prices, policies and products, so customers get the same answer your best teammate would give.
Source-grounded answers · Unanswered question handling
Pingie writes each answer from the passages it found in your content and lists them underneath. If nothing relevant is found, it doesn't improvise: it says so and offers the next step.
Why it matters: Customers can trust what they read, and you never have to clean up after an invented answer.
Human handoff · Conversation management
Every chat lands in one inbox. When a visitor asks for a person, available teammates get an alert, join the same chat, and hand it back to the bot when they're done.
Why it matters: Customers who need a person reach one quickly, and nothing falls through the cracks.
One small script, ready-made snippets for HTML, React, Next.js and WordPress, your colours and welcome message.
Support lives where your customers already are.
When a question isn't covered and nobody is online, Pingie asks for an email and sends it to you with the question.
Missed questions turn into follow-ups, not lost sales.
Invite teammates as editors or viewers, run several bots, or share a single bot with a client.
Everyone gets the access they need, and no more.
Resolution rate, first response time, handoffs, and which answers came from your sources.
You always know what to add next.
How it works
No developers, no training data to prepare. If you have documents or a website, you have everything Pingie needs.
Sign in with Google. Your workspace is created on the first sign-in, and a short wizard sets up your first bot.
Upload documents, add pages from your website, or write answers yourself. Then ask a test question to see exactly what the bot finds.
Pick colours, a welcome message and suggested questions, then paste one script tag on your site. It only loads on domains you allow.
Switch the bot to Live. Review conversations, step into any chat, and save better answers so the bot keeps improving.
Before and after
How much changes depends on how much of your support your content already covers.
Who it's for
Pingie works best when the answers already exist somewhere: in documents, on your website, or in your team's heads.
“How do I connect my account?”
Train Pingie on your docs and help pages so users get setup answers inside your product site, and hand billing questions to your team.
“Do you ship to my city, and how do returns work?”
Shipping, returns and sizing answers from your policy pages, with an email captured when a question isn't covered.
“Can you set up support for our client?”
Run a separate bot for each client and share a bot with the client as a viewer or editor.
“What are your hours, and what does it cost?”
Services, prices and booking steps answered at any hour. Live chat only during the business hours you set.
“We can't hire a support person yet.”
Let Pingie handle the routine questions and get alerted only when a customer needs a person. Start on the free plan.
“Our inbox is full of the same ten questions.”
Let the bot take the repeat questions, filter the inbox to what's unanswered or disliked, and take over any chat.
See it in action
Example conversations showing how Pingie behaves, from adding knowledge to learning from a missed question.
Drop in a refund policy, point Pingie at your sitemap, and add a few answers in your own words. Each source shows when it's indexed and ready.
The answer streams in word by word, written from your refund policy, with the document shown underneath so the customer knows where it came from.
Nothing in your content covers shipping to Iceland, so Pingie doesn't guess. Nobody is online, so it asks for the visitor's email and sends you the question as a lead.
When a teammate is available, the visitor can ask for a person. The teammate gets an alert, joins the conversation, and the bot stays quiet until they hand it back.
From the unanswered chat, a teammate writes the right answer and saves it. Pingie adds it to its knowledge and uses it the next time anyone asks.
Trust and control
You decide what Pingie knows, where it runs and who on your team can change it.
Pingie searches your content for every question. If nothing relevant is found, it says it doesn't know instead of guessing.
Choose Strict, Balanced or Helpful. Strict answers only when your content clearly covers the question.
The widget checks every request against your allowed domains, so nobody else can embed your bot.
Every conversation gets its own signed token, so one visitor can't read another's chat.
Owners, editors and viewers. Viewers can read everything but change nothing, and only owners can delete.
Delete a source and it is removed from search straight away. Owners can clear a bot's chat history at any time.
Pingie is an AI customer support chatbot for your website. You train it on your own documents, web pages and written answers, add it to your site with one script tag, and it answers visitors' questions instantly. When it doesn't know an answer, it says so and brings in your team.
When a visitor asks a question, Pingie searches the knowledge you added, keeps only the passages that are clearly relevant, and writes an answer from them with the sources shown underneath. If nothing relevant is found, it replies that it doesn't know and offers a person or asks for the visitor's email.
Upload PDF, DOCX, TXT, MD or CSV files up to 25 MB each, add a single web page or a whole sitemap, or write answers yourself. When the bot misses a question, you can save the right answer from the conversation and Pingie uses it from then on.
Yes. Paste one script tag before the closing body tag. The dashboard has ready-made snippets for HTML, React, Next.js and WordPress. The widget loads in its own isolated container, so it won't clash with your site's styles, and it only runs on the domains you allow.
It says it doesn't have that information instead of making something up. If someone on your team is available, the visitor can ask to talk to a person. Otherwise Pingie asks for their email and sends the question to you as a lead. The question also shows up as unanswered in your inbox, so you can add the answer.
Yes. Teammates who mark themselves available get a browser alert when a visitor asks for a person. The first to join takes over, and the bot stays quiet until they hand the chat back. If nobody joins within two minutes, Pingie asks the visitor for their email.
Yes. Each bot has its own knowledge, settings, appearance and allowed domains, and you switch between them from the dashboard. The free plan includes three bots, and paid plans include more.
Yes. Invite teammates to your workspace as editors or viewers, or share a single bot with someone outside it. Editors can change bots and reply in live chat; viewers can read but not change anything.
No. You sign in with Google, upload files or paste page addresses, and copy one snippet into your site. If you can add a line of code to your website or ask whoever manages it, you can install Pingie.
Pingie answers the questions your content already covers, so your team doesn't have to. Questions it can't answer go to a person or become email leads, and every missed question can be turned into a saved answer. How much it helps depends on how much of your support is covered by your content.
Each bot can reply in English, Hindi or Tamil, or match the language the visitor writes in.
Yes. Sign in with Google to start on the free plan. No credit card is needed. When you need more bots, messages or teammates, compare plans in the dashboard and contact the Pingie team to upgrade.
Train Pingie on what you already know, add it to your site, and let your team focus on the conversations that need them.
Free plan · No credit card · Sign in with Google